Qualtrics Presents EX25, Modernizing the Tactic to Handling the Employee Experience

Qualtrics, leader, and creator of the Experience Management (XM) category launches EX25, a new framework designed to help employers regularly listen to their employees, with 25 key motivations that influence each employee’s work experience. The EX25 is integrated with Qualtrics EmployeeXM ™, the leading employee experience management product that helps employers adapt to their employees’ changing needs and priorities and take action to improve employee engagement and retention.

COVID-19 has completely changed the way we work and many employees are rethinking their priorities and expectations. In fact, nearly half (44%) of all US workers plan to look for work next year out of the millions of workers who quit during the “Great Resignation.” To retain and engage their employees, employers must adapt their approach to the employee experience to accommodate their employees’ changing needs and priorities.

Measuring employee sentiment and engagement annually, as employers traditionally do, is no longer enough. To attract and retain the best talent in today’s environment, they need to increase the frequency with which they meet and respond to feedback from their employees. They also need to do this in a realistic and achievable way.

“Employees want to know they’re being heard and employers will miss the talent show if they don’t constantly listen and respond to employee feedback,” said Jay Choi, director of product at Qualtrics. The EX25 is backed by a proven, science-based methodology that takes the guesswork out of the questions employees should ask, when to ask and how to act to show you care about their experiences at work. ”

Qualtrics’ in-house team of organizational psychologists has identified 25 key factors for each employee’s work experience, such as work-life balance, collaboration on five pillars, or employee experience key performance indicators (KPIs):

  • Involvement
  • Experience versus expectations
  • Intention to stay
  • Inclusion
  • Charity

By providing a standard framework for measuring employee experience, the EX25 gives employers the confidence to make more informed decisions about what will make their employees happy and attract the best talent. Employers can also customize this structure to determine how often they should ask for feedback from employees.

EX25 includes:

  • Program design guide that helps employers put their employees on the right track so they can respond to feedback throughout the year
  • Scientifically validated question sets for each KPI and employee experience factor
  • Dashboard templates with analyzed employee feedback data ​​so managers and leaders understand the key drivers for employee engagement on their teams and take steps to improve these areas
  • Criteria that illustrate how companies’ “Employee KPIs” compare to others in the same industry and
  • Expert guidance designed by experts, helping managers significantly improve with each experience.

Learn more about Qualtrics

Qualtrics, leader, and creator of the Experience Management (XM) category is changing the way organizations manage and improve the four most important experiences of customers, employees, products, and business brands. More than 13,500 organizations around the world use Qualtrics to listen, understand and act on experiential data (X-data ™), beliefs, emotions, and intentions that explain why things happen and what you can do about it. . Qualtrics XM Platform ™ is an action system that helps companies attract customers who stay longer and buy more, employees who build a positive culture, develop innovative products people like, and build a passionate brand.

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