PricewaterhouseCoopers (PwC), a multinational network of professional services companies, has announced that it will have 40,000 employees in its permanent US domestic workers. The entire customer service team at the American accounting and consulting firm work virtually. With this change, PwC has become one of the largest full-time telecommuting employers in the world.
With approximately 55,000 employees currently in the United States, this decision will benefit most of your team.
According to Yolanda Seals-Coffield, deputy chief of staff at PwC, the company is the first in the industry to implement full-time virtual work for customer service representatives. PwC’s Human Resources and Legal Operations team already had the freedom to opt for full-time virtual work.
In a memorandum to employees, PwC states that the new policy aims to attract and retain talent and promote diversity.
However, the ad contains an asterisk. Employees who choose to work virtually or at a lower cost must take the lowest salary home. These telecommuters must also come to the office three times a month for face-to-face client appointments, group meetings, and virtual sessions. The company wants to use its offices differently and more collectively. The full remote control is also not supported on teams where people regularly hold positions.